Overview

Position Title:Account Clerk

Company:City Of Adacounty

Location:Boise, ID

Job Description:

This classification is distinguished from other clerical classifications by its primary focus on customer service in handling a variety of complex and varied billing and service issues for both residential and commercial trash accounts. The work involves performance of account keeping, cashiering, auditing or related tasks within clearly defined limits.   Similar problems are constantly recurring, and their solution is routine, has been previously determined, or in unusual cases is checked by supervisors.  Work at this level requires a good knowledge of basic methods used in keeping fiscal accounts and records.  The employee completes most recurring work without assistance from the supervisor.

Responsibilities:

  • Computes fees, collects fines and fees, and accounts for same;
  • Provides information of a general nature about the trash service programs of the office and trash collection standards to residential and commercial customers;
  • Communicates effectively, both orally and in writing with customers, co-workers and others providing feedback and strong problem solving;
  • Serves as a cashier receiving sums of money for such;
  • May serve as a receptionist and performs like duties including sorting mail, processing documents, filing paperwork, etc.;
  • Balances daily collections and disbursements and prepares reports as instructed;
  • Works directly with customers through various methods by responding to account and billing inquiries and adjustments, requests for service, and other issues related to the residential/commercial trash service;
  • Files documents;
  • Mails statements, collects and accounts for amounts collected;
  • Provides forms/applications for the programs of the office to the public;
  • Posts, by hand or by mode of operation and handles money from a variety of items to individual accounts or other books and records;
  • Performs a wide variety of clerical account keeping and related tasks.
  • Recommends cancellations and refund of individual customer charges;
  • May type documents and memoranda/letters from rough draft into final form; and

Requirements:

  • Some clerical experience which includes clerical-accounting duties at the level of Clerk Typist I or higher;
  • Ability to operate office equipment used to accomplish the work of the position; and
  • High school diploma or equivalent preferably supplemented by business school or college courses in bookkeeping or accounting;
  • Ability to work with others in the accomplishment of the required work;
  • Ability to exercise judgment and discretion in the performance of duties;
  • Some knowledge of office terminology, procedures, routines and equipment;
  • Ability to understand and carry out simple verbal and written directions;
  • Some knowledge of methods used in keeping fiscal accounts and records;
  • Ability to handle money (currency, coin and checks) and make proper change.
  • Ability to grasp the relationship between numbers, accounts, and items in accounts;
  • Good knowledge of customer service techniques and practices;
  • Good knowledge of business math and English grammar, spelling and punctuation;