Overview

Position Title: Technical Specialist

Company: Avon and Somerset Police

Location: Portishead, UK

Job Description:

Our force relies heavily on technology and data to plan and deliver its services and continue its ambition to be an outstanding force. We are proud of our track record in developing innovative digital solutions and exploiting our investments, but we know we can be better and achieve more.

Responsibilities:

  • Providing expertise (including as the Subject Matter Expert) to a range of complex and/or major technical support and development services for the RPA development.
  • To design, programme, test and implement new automations through the development cycle.
  • Setting up, monitoring, maintaining automation and resolving any potential issues to ensure smooth business processes.
  • Working, as directed by the Team Lead, to deliver an effective, high quality service to the organisation and all its customers. You will research, design system changes and upgrades in a timely manner and follow up directly on recommendations and action plans to deliver an effective and efficient first class seamless IT service provision.
  • Providing any required documentation to the prescribed standard for the IT Directorate and ensuring any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.
  • To maintain/enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through hand-on experience, self-study, and other agreed learning environments.
  • To technically support the organisation and the IT infrastructure required to deliver and support the IT Directorate services and products to meet the needs of the force.
  • Evaluating the effectiveness of existing processes and practices within own area of work in order to identify and implement opportunities for change and innovation and enable continuous improvement.
  • Diagnosing faults within automated processes and taking appropriate action, escalating where necessary, ensuring proper recording, investigation, identification, and improvements.
  • Providing technical advice, guidance and support to managers within the organisation as well as defining standards for others to follow and inputting into technical architecture and strategy.
  • Supporting the strategy of the IT Directorate contributing to the overall strategy and vison of the organisation.

Requirements:

  • Problem solving skills
  • Relevant experience commensurate with the role of development using up-to-date technologies such as Blue Prism RPA
  • Ability to demonstrate an advanced level of understanding and use of these technologies in the real world
  • Ability to demonstrate an advanced level of understanding of RPA tools Blue Prism/Power Automate, along with designing solutions using process flows
  • Able to demonstrate an understanding of Agile Development best practice
  • Able to demonstrate a good level of understanding of cloud computing
  • Experience of working with a collaborative and supportive team environment
  • Experience of communicating in writing and orally
  • Experience of working within a mature IT environment

About Avon and Somerset Police

We have more than 6,000 people in our organisation. As the seventh largest police force in England and Wales, we serve a population of more than 1.65 million, across a large and diverse area. And, while we have more than 3,000 police officers, PCSOs and special constables, you might be surprised to know they make up around half of our workforce.