Boohoo Careers – 2nd Line Analyst IN Manchester, England, UK

Overview

Position Title:2nd Line Analyst

Company:Boohoo Group PLC

Location:Manchester, England, UK

Job Description:

To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Responsibilities:

• Operational Management and development of Server Environment.
• Install, configure and upgrade operating systems and software, using standard business and administrative packages.
• To be responsible for an area of technical expertise.
• Mentoring and development of 1 st Line Support Analysts.
• Conduct research of new networking technologies where applicable.
• Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
• Act as a technical resource to assist the business users.
• Make hardware and software acquisition recommendations.
• Maintain current knowledge of hardware, software and network technologies.
• Office 365 and Microsoft Exchange knowledge

Requirements:

• Any further education or higher qualification relevant to a career in Computing and IT including (and not limited to) BTEC, AS Level, A Level, HNC, HND, BSc, MSc NVQ Level 3-5, GNVQ Level 3-5 etc.
• Ability to install, troubleshoot and upgrade all operating systems (Windows & Mac) HP Servers and HP networking equipment.
• To be able to work as part of a team, on more than one task concurrently, to tight deadlines
• To have proven formal documentation skills.
• To be able to demonstrate examples where you have been required to show initiative, had the ability to solve problems of a complex nature, be innovative and displayed good interpersonal skills
• To be articulate and able to communicate technical issues to all levels of management