Overview

Position Title: Energy Specialist: Customer Service

Company: Bulb

Location: Norwich, UK

Job Description:

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

Responsibilities:

  • Establish frameworks and processes across teams in different markets and different functions
  • Assess and help launch new markets
  • Author, manage, and communicate executive level business intelligence
  • Ownership of international KPIs
  • Help shape Bulb’s international strategy
  • Lead strategic projects from conception to completion

Requirements:

  • You have a minimum of 1 year of experience in a phone based customer service role or you’re a Graduate
  •  You work well with structure in your day
  •  You’re motivated by hitting and exceeding targets
  •  You care deeply about how companies treat their customers
  • You’re resilient and you cope well with difficult situations
  • You can work 4 hours per day between 10am and 4pm, Monday to Friday inclusive. Please     note that training will be full time, 9am – 6pm, Monday to Friday for your first 2 weeks.
  •  You have a high speed internet connection and a quiet comfortable place to work in the UK
  • You have excellent communication and writing skills
  •  You can think on your feet and use your initiative in ambiguous situations
  •  You’re comfortable with numbers and learning new technology
  •  You’re reliable, energetic and able to prioritize effectively
  •  You see obstacles as challenges and you enjoy complex problem solving
  •  You relish the idea of self learning and personal development

About Bulb

Bulb is a startup energy supplier that provides 100% renewable electricity and gas to homes and businesses across the UK. We offer energy at a fair price, that’s simple to get and simple to manage.