Overview

Position Title: Quality Assurance Manager

Company: Capita

Location: Brighton, UK

Job Description:

The right person for this role will have a good understanding of QA within a learning/training environment, they will have the confidence and the desire to work with key stakeholders to analyse quality definitions and metrics and then be able to turn these into quality standards that we can assess our performance against. As a new project these standard s will evolve over time and thus we are looking for someone who has the ability to adapt and work flexibly when needed.

Responsibilities:

  • Gaining a detailed insight into the Turing project; understanding ‘what good looks like’ from an industry perspective and understanding how this translates to the various teams working on this project.
  • Turning insights gained into quality assurance standards for each of the teams within this project
  • Defining how these standards are assessed and how they are reported to key stakeholders
  • Looking at how these standards interpret into KPIs designed to drive quality and customer satisfaction across the board
  • Undertaking regular reviews of the quality standards and the performance of the business to allow us to consistently drive improvement

Requirements:

  • A demonstrable track record within Quality Assurance ideally within a learning environment
  • Ideally experience of designing quality assessment standards and processes
  • A pragmatic and logical approach to work
  • The ability to be flexible and adapt to the changing needs of the business
  • Excellent team working skills and the ability to manage multiple stakeholders

About Capita

Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens.