Overview

Position Title: Global 3PL Operations Senior Manager

Company: Costa Coffee

Location: Norwich, UK

Job Description:

Reporting to the Head of Global Supply Chain with one direct report, you will provide leadership and manage our global 3PL operations. This includes overarching strategy development, vendor selection and asset stand-up where required. You will set and ensure delivery of consistent global operating standards to maximise service and optimise cost outcomes, through close coordination with regional supply chain colleagues.

Responsibilities:

  • Develop and own the Costa Global Operations strategy, enabling future growth plans and ability to service franchise partners via 3PL service providers
  • Creating the global template for 3PL operations in terms of services provided, 3PL responsibilities, systems integrations, reporting of metrics and comparative costs
  • Working with UK and EMENA Supply Chain teams to quickly develop and implement tactical plans to improve the operating model
  • Longer term review of UK 3PLs to ensure a “one Costa face to the customer”
  • Working with the Customs and International Trade Compliance Manager to ensure global 3PL operators comply with international trade requirements and ensuring that Costa’s international shipments are also in line with wider Coca-Cola policies
  • Management of Supply into 3PL logistics hubs and Inventory Management

Requirements:

  • Significant Supply Chain and Operations / Logistics experience at a senior strategic manager level, ideally from a retail background
  • Experience of 3PL vendor selection, contract management and operations management – receiving, X-docking, storage, picking and shipping
  • Strong product / SKU and inventory management experience, including WMS systems, stock management and supplier management
  • A good understanding of operational customs and trade compliance requirements
  • International experience of company owned and franchise operating models is desirable
  • Strong communication skills and ability to persuade at all levels
  • A strong people leader
  • Ability to pivot and prioritise tasks to benefit the wider service

About Costa Coffee

In 1971 two brothers, Bruno and Sergio, moved to London. Coming from Italy, they were disappointed with the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. And the Costa dream was born. From tiny beans, great big Mochas grow, and for 10 consecutive years, we were voted the UK’s favourite coffee shop. Since being bought by The Coca Cola Company in 2019 our global growth mission commenced. We now have over 3,800 stores across 32 countries and over 8,300 Costa Express self-service units. We’re on an exceptional adventure…