Overview

Position Title: Field Service Engineer

Company: Costa Coffee

Location: Nazeing, UK

Job Description:

Working as part of a dedicated field service team, you’ll have accountability of the Costa Express equipment in your region, carrying out a range of repair and preventative maintenance work.

Responsibilities:

  • Attend sites within an agreed SLA & complete Brand Standards checks
  • Diagnose faults, repair or replace equipment to Brand guidelines
  • Follow all documented processes to optimise machine reliability
  • Effective communication of issues, problems or solutions through escalation points
  • Adherence to Warranty and Returns procedures
  • Demonstrate first class customer service, driving warmth and loyalty in our partnerships

Requirements:

  • Determination to keep our equipment operating as effectively and efficiently as possible
  • Ability to prioritise your workload in an organised and agile manner
  • Excellent planning and diary management skills
  • A natural problem solver, energised by curiosity, learning and continuous improvement
  • A real passion for customer satisfaction, and not settling for less than the best
  • Experience of testing and repairing service equipment
  • Basic electrical engineering and able to handle and work with a variety of different tools

About Costa Coffee

In 1971 two brothers, Bruno and Sergio, moved to London. Coming from Italy, they were disappointed with the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. And the Costa dream was born. From tiny beans, great big Mochas grow, and for 10 consecutive years, we were voted the UK’s favourite coffee shop. Since being bought by The Coca Cola Company in 2019 our global growth mission commenced. We now have over 3,800 stores across 32 countries and over 8,300 Costa Express self-service units. We’re on an exceptional adventure…