Overview

Position Title:Business Analyst

Company:Costa Coffee

Location:Manchester, UK

Job Description:

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand, we don’t settle for mediocre. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Along with our much-loved stores, this includes our Express machines, Ready to Drink range, and a long list of friends and partnerships. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

Requirements:

  • Ensures delivery of the requirements through technical and development teams, reviews and signs off technical specifications are
  • Lead requirements elicitation sessions, stakeholder interviews, group sessions etc to identify business requirements
  • Understand all steps in the project and ensure analysis methodologies are adhered to
  • Maintain a stakeholder matrix for the project to determine key parties within the
  • Help to ensure projects deliver functionality, efficiency savings and cost reductions in line with stakeholder expectations
  • Supports UAT and defect management as owner of the agreed business requirements
  • Lead sessions with key business areas to document AS-IS and TO-BE business processes
  • Creates user documentation and manuals for new systems / processes
  • Create quality, accurate, non-ambiguous deliverables:-
  • Support formal project closure activities and lessons learned
  • project and their active roles.
  • Actively pursues issue resolution and communicates project issues to business stakeholders and operational management
  • Work with the business, suppliers and functional teams to ensure a coordinated approach to project implementation to maximise synergies and cost efficiencies
  • Create and own a full set of business requirements for projects, ensuring sign off from nominated project stakeholders.
  • Maintain a requirements traceability matrix throughout the lifecycle of the project to ensure changes to requirements are fully agreed and tracked.

About Costa Coffee

We believe in great coffee for everyone……and we mean everyone! At the heart of what we do are our values; we believe in Warmth, Passion, Courage and Trust. Maybe it’s because we love coffee, but we really value a feeling of warmth in our teams and in our communities and pride ourselves in empowering our people to feel supported to make their own decisions. And we love a can-do attitude, boldness and the courage to create positive change. Some companies spout this kind of froth but don’t back it up in their actions, but at Costa Coffee we’re genuine. We have a collaborative and inclusive workforce, who continually unlock new growth and innovation.