Overview

Position Title: Call Handler Responders

Company: City Of Derby

Location: Derby, England, UK

Job Description:

Due to expanding the service we have now created additional positions for Call Handler Responders to work within the Carelink Team. These are permanent positions.

Responsibilities:

  • As a Call Handler Responder, you will then discuss and assess the nature of the emergency and will action an appropriate response. Responding yourself if required.
  • In the case of a serious emergency, the emergency services will also be contacted.
  • Call Handler Responders also lift uninjured customers using specialist equipment and carrying out safe and well checks in support of vulnerable people living in the community.
  • Other duties will include installing and maintaining emergency call equipment in customer’s homes and undertaking annual visits.

Requirements:

  • Wide range of computer skills 
  • Telephone skills.
  • Customer service skills
  • Call centre work
  • Understanding of elderly and vulnerable adults 
  • Knowledge and understanding of telecare alarm equipment