Overview
Position Title: Call Handler Responders
Company: City Of Derby
Location: Derby, England, UK
Job Description:
Due to expanding the service we have now created additional positions for Call Handler Responders to work within the Carelink Team. These are permanent positions.
Responsibilities:
-
As a Call Handler Responder, you will then discuss and assess the nature of the emergency and will action an appropriate response. Responding yourself if required.
-
In the case of a serious emergency, the emergency services will also be contacted.
-
Call Handler Responders also lift uninjured customers using specialist equipment and carrying out safe and well checks in support of vulnerable people living in the community.
-
Other duties will include installing and maintaining emergency call equipment in customer’s homes and undertaking annual visits.
Requirements:
-
Wide range of computer skills
-
Telephone skills.
-
Customer service skills
-
Call centre work
-
Understanding of elderly and vulnerable adults
-
Knowledge and understanding of telecare alarm equipment