Overview

Position Title:Customer Service Attendant I

Company:City Of Charlottesville

Location:Charlottesville, VA

Job Description:

This position performs responsible facility and/or front desk operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Work is performed at the Smith Aquatic and Fitness Center, Crow, Onesty and/or Washington Pools when needed during the outdoor swim season.

Responsibilities:

  • Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
  • Supervises and ensures safety of program areas, patrons and other staff as needed;
  • Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services and their benefits;
  • Performs cleaning and general maintenance;
  • Uses a variety of computer software programs;
  • Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers;
  • May be responsible for oversight of cash handling policy and procedures;
  • Assists with maintaining order by enforcing rules and regulations;

Requirements:

  • Must be at least 18 years of age by employment start date;
  • Any combination of education and experience equivalent to a high school diploma;
  • Minimum of three (3) months of experience in a recreation or similar environment as a recreation/activity assistant OR as a cashier using a computer system;
  • Must be available to work varied shifts including weeknights, weekends and holidays.