Overview

Position Title:Graduate Technician

Company:Dell Technologies

Location:Glasgow,UK

Job Description:

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.

Responsibilities:

  • Solve complex problems for customers and be on top of ambitious expectations
  • Partner closely with customers while communicating proactively regarding overall progress of queries
  • Exhibit first-class customer service
  • Drive operational excellence through quality closures and efficient management of issues
  • Have the opportunity to mentor and coach other team members

Requirements:

  • Candidates must have graduated within the last 12 months of applying.
  • Ability to excel under pressure with strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

About Dell Technologies

Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.