Overview

Position Title: Senior Application Support Analyst

Company: DHL

Location: Bletchley, UK

Job Description:

As an Senior Application Support you will provide on-site, on-call support activities and ensure that all agreed targets, SLA’s and Metrics are met.

Responsibilities:

  • Analyze business requirements, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements
  • Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment
  • Investigate problems and other requests for support and determine appropriate actions
  • Coordinate activities and communicate with impacted stakeholders as per incident management process
  • Maintain and gain current knowledge of supported applications
  • Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support
  • Seek to continuously improve efficiency within supported application
  • Able to provide 24×7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays
  • Teamwork

Requirements:

  • Knowledge of Windows/Linux based systems command
  • Knowledge of scripting
  • Knowledge of Informix and SQL
  • Experience with supporting applications
  • Basic grasp of Oracle WebLogic Server
  • Strong customer focus

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.