Overview

Position Title:Knowledge Manager

Company:Currys plc

Location:Acton, England,UK

Job Description:

The knowledge manager will play a key role in stabilizing and optimizing this model, influencing policy development, developing self-service content, a channels strategy and comms plan and ensuring we embed our EVP across all colleague interactions working closely with other HR CoEs and Comms teams at DC.

Responsibilities:

  • Partner Cap Gemini and be the conduit into the business to capture, organise, update and maintain Content and Knowledge Articles on People Place that support the Digital Colleague Experience across the Hire to Retire employee lifecycle including, Policies, Guides, Hints and Tips and Service information
  • Develop Content Plan and architecture that is intuitive and colleague-centered
  • Collaborate closely with the People Services & Cap Gemini knowledge and process experts
  • Working with CG’s Zendesk experts to develop the content management strategy
  • Partner Capgemini in evolving the content on People Place to meet the needs of colleagues
  • Proactively manage headline and promoted articles
  • Drive and manage colleague engagement with People Place
  • Design approaches to engagement and communication with colleagues
  • Source, write and edit content that communicates effectively with colleagues

Requirements:

  • Excellent organisational skills with a proven ability to manage multiple concurrent projects
  • Strong relationship building and stakeholder management skills
  • Excellent communication skills including Digital, written and verbal with understanding of Branding and Tone of Voice principles
  • Experience of content management systems
  • Working with subject matter experts to understand topics in detail and able to translate into simple communications, articles and instructions for wide range of audiences
  • Experience of working as part of an HR service delivery team – internal customer and colleague focussed
  • Understanding of people policy development, employment law and compliance and employee engagement an advantage

About Currys plc

As one of the UK’s best-known retailers in tech, we go the extra mile for our customers – online, in-store and in their homes. But we don’t just sell amazing tech. We deliver it, install it, support it and fix it, too