Overview

Position Title: Customer Service Advisor

Company: DPD UK

Location: Birmingham, UK

Job Description:

We are currently recruiting a Customer Services Advisor (20 hours per week), to strengthen our awesome customer services team who put our customers at the heart of everything they do. This will be based at EX5 2FR
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

Requirements:

  • Excellent administration skills with the ability to use Microsoft Office programmes
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
  • You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
  • Demonstrate high levels of self-motivation and initiative to effectively problem solve.
  • You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
  • You will have proven and demonstrable experience of working in a fast paced customer service environment

About DPD UK

express parcel delivery, throughout the UK and worldwide. DPDgroup UK is a subsidiary of DPDgroup, which is wholly owned by La Poste, the second largest postal operation in Europe and is represented in the UK by the following brands:
- DPD
- DPD Local
- DPD Local online.