Overview

Position Title:Head of Group

Company:Driver and Vehicle Licensing Agency (DVLA)

Location:Swansea, Wales, UK

Job Description:

The Head of Group will lead key operational teams to deliver excellent customer service as well as setting the direction and driving the delivery of the Operational and Customer Services Directorate’s targets and Key Performance Indicators.

Responsibilities:

  • Lead the Group to:
  • Achieve key performance targets and quality standards
  • Achieve internal targets and standards
  • Continuously improve efficiency and effectiveness
  • Effectively manage risks
  • Deliver Change across the Agency
  • Contribute to the Agency’s strategic business planning process by developing the Groups Key priorities and setting the performance and quality standards. Ensuring the effective management all resources based on robust business intelligence.
  • To promote and maintain good working relationships with a broad range of key stakeholders internally and externally including the Trade Union.

Requirements:

  • Proactive with the aptitude to use your own initiative, you will be a strong leader who role models behaviours to lead and inspire staff.
  • Being able to communicate effectively will be advantageous, allowing you to deliver information in an effective way to ensure understanding.
  • Working in a collaborative style, you will be able to bring others together, using your resilience and determination to achieve goals, understanding how your role fits with and supports organisational objectives. ‘
  • You will bring a positive attitude with a thirst for learning and development of self and the wider Service Desk team, leading by example.

About Driver and Vehicle Licensing Agency (DVLA)

We’re the Driver and Vehicle Licensing Agency (DVLA) holding over 49 million driver records and over 40 million vehicle records. We collect around £6 billion a year in vehicle excise duty (VED).