Overview

Position Title:IT Field Engineer

Company:ENGIE

Location:Birmingham,UK

Job Description:

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Responsibilities:

  • Ensure timely completion of tickets that have been passed from the Service Desk
  • Provide technical advice to end-users, and offering knowledge of relevant escalation channels
  • Assist with new and ongoing projects from an early stage, to ensure projects and support documentation are fit for handover into BAU
  • Management of stock, spare equipment and essential kit to allow rapid response with minimal additional preparation

Requirements:

  • ITIL foundation
  • Good knowledge of desktop technologies and best practice – Windows 10, Office 365, Antivirus
  • Fundamental understanding of network infrastructure, configuration and operation
  • Knowledge of Windows Server Administration
  • Awareness of WAN connectivity methods (MPLS, DSL)
  • Familiarity with Active Directory Administration
  • Full UK Driving License
  • CompTIA A+/equivalent is desirable

About ENGIE

ENGIE is a leading world group that provides low-carbon energy.
ENGIE aims to meet the challenges of climate change by achieving #NetZeroCarbon by 2045.