Position Title:support officer


Location:Edinburgh, UK

Job Description:

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.


  • Provision of first line support, including retaining end to end ownership and resolution of calls working with Equan and external resolver groups to undertake EUC support.
  • Provide remote and onsite support to staff over all NTC office’s, escalating any issues as required
  • Act as a single point of IT contact for all NTC Users, taking ownership of issues to ensure they are resolved
  • Provide proactive incident management inline with the ITIL framework
  • Monitoring the escalation of any problems and liaising with other Equan IT services to ensure service is resumed


  • 5 GCSE at Grade C or above including English and Maths (or equivalent).
  • Desirable – Qualified to degree level (or equivalent)


ENGIE is a leading world group that provides low-carbon energy.
ENGIE aims to meet the challenges of climate change by achieving #NetZeroCarbon by 2045.