Engie Careers Uk – support officer in Edinburgh, UK

Overview

Position Title:support officer

Company:ENGIE

Location:Edinburgh, UK

Job Description:

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Responsibilities:

• Provision of first line support, including retaining end to end ownership and resolution of calls working with Equan and external resolver groups to undertake EUC support.
• Provide remote and onsite support to staff over all NTC office’s, escalating any issues as required
• Act as a single point of IT contact for all NTC Users, taking ownership of issues to ensure they are resolved
• Provide proactive incident management inline with the ITIL framework
• Monitoring the escalation of any problems and liaising with other Equan IT services to ensure service is resumed

Requirements:

• 5 GCSE at Grade C or above including English and Maths (or equivalent).
• Desirable – Qualified to degree level (or equivalent)