Overview

Position Title:Customer Support Agent

Company:ENGIE

Location:Sheffield, UK

Job Description:

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Responsibilities:

  • Interacting with customers by telephone to understand their problem by evaluating and analysing the symptoms
  • Sending remote commands using our bespoke software
  • Following up and making scheduled call backs to customers where necessary
  • Record keeping – logging each call on our database
  • Performing related work and general administrative support as required

Requirements:

  • At least two years of customer service experience
  • Experience in working in a fast-paced environment

About ENGIE

ENGIE is a leading world group that provides low-carbon energy.
ENGIE aims to meet the challenges of climate change by achieving #NetZeroCarbon by 2045.