Overview
Position Title:Customer Experience Manager
Company:Gumtree.com
Location:Belfast, UK
Job Description:
By working closely with the UK Trust & Safety team and our outsourced partner, we’re looking for someone with extensive vendor management experience that can manage performance in a result & data driven environment. This role will also take responsibility for B2B customer support in our key commercial automotive vertical and represent our eBay Motors Group brand.
Responsibilities:
- Development and implementation of new processes and procedures for effective and efficient team operations to ensure commercial success and customer satisfaction
- Own or support ad-hoc strategic projects, requests and/or analysis, as needed.
- Drive key leadership meetings and facilitate alignment on key issues and opportunities; follow up on action items and progress.
About Gumtree.com
At Gumtree, we’re proud to have spent the last 20 years helping to make ‘Good Finds’ happen for millions of people across the UK. From motors to sofas, records to roommates, connecting people to what they need, when they need is what a Good Find is all about - even if that does sometimes mean the occasional advert with a typo in a headline or a thumb over the camera lens. Over the years we’ve helped start next chapters, supported communities and small businesses and encouraged people to embrace a culture of re-commerce, where we waste less, share more and help each other out in small ways.
