Hargreaves Lansdown Jobs – Helpdesk Support Consultant in Oxford, UK

Overview

Position Title:Helpdesk Support Consultant

Company:Hargreaves Lansdown

Location:Oxford, UK

Job Description:

HL is a fast-paced environment, there is plenty to do, and no two days will be the same. We are looking for an energetic and self-motivated apprentice to help us identify, monitor and report on HL’s ability to manage risks with a clear focus on great client outcomes and sustainable growth; ensuring that people within HL are well informed, particularly during times of change, and engaged in their work and with HL

Responsibilities:

• sure the information provided is entirely accurate and sufficient
• All calls are logged within Spidermail and ensure your workload is complete when you leave the office
• Put the client first by ensuring the correct security procedures are undertaken at all times
• Ensure that clients are treated fairly, in accordance with regulatory guidelines
• Do the right thing by ensuring the Helpdesk Expectations document is adhered to at all times
• Ensure that every effort has been made to respond to a client’s query within our service level agreements
• Issue documentation when promised and go the extra mile by pro-actively offering further assistance
• Liaise with 3rd parties on a client’s behalf
• Refer any instances of client dissatisfaction or suspicion of money laundering appropriately
• Not only preserve, but aim to enhance our reputation for excellence within the industry. Do it better
• Strive to meet KPI metrics
• Aim improve your RAG status to green/blue for both calls and emails
• Absorb constructive feedback and use this to improve your performance
• Pro-actively look for ways to improve the quality and profitability of the products and services we offer. Do it better

Requirements:

• Good written and verbal communication
• Organised
• Analytical thinking skills
• Presentation skills
• Able to use Microsoft Office tools Outlook, Excel, Word and PowerPoint