Overview

Position Title:Desktop Engineer

Company:Holland & Barrett

Location:Belfast, UK

Job Description:

The Desktop Engineer will be an integral part of the IT Operations and Services function

Responsibilities:

  • Managing desktop support requests and ensuring they are delivered against agreed SLA’s by setting work priorities across all members of the Desktop Support team
  • Providing first-class technical support to users, whilst assisting on various projects and rollouts
  • Ensuring user documentation and access of IT services is clearly documented and updated
  • Working closely with colleagues within the wider IT support teams
  • Ensuring efficient management and tracking using the IT asset register
  • Perform regular quality checks on all IT equipment provisioned to starters and returned from leavers

Requirements:

  • A minimum of 2 years in a 2nd line Position
  • ITIL knowledge/experience
  • Excellent knowledge of Office 365, Microsoft Azure (AutoPilot, InTune/MDM)
  • Experience of ServiceNow, Jira, Process Automation & Workflows
  • Understanding of scripting and command-line language
  • Experience in deploying, installing, and maintain PCs and software, tending to all adds, moves, and changes
  • Experience of working in a regulated environment

About Holland & Barrett

Holland & Barrett International is one of the world’s leading health and wellness retailers and the largest in Europe. Founded by William Holland and Alfred Barrett in Bishop's Stortford, Hertfordshire, in 1870.