Position Title:Intake Worker

Company:City Of Bexar County Tx

Location:San Antonio, TX

Job Description:

Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required.


  • Evaluates applicants’ eligibility for public assistance programs
  • Provides program information such as specific program benefits and eligibility requirements to potential clients
  • Prepares applications and verifies client information for public assistance programs
  • Prepares case correspondence including delay notices, denial notices and notices of payment
  • Negotiates payment terms and pledges with utility and other vendors
  • Educates clients individually or in groups on weatherization and energy conservation procedures
  • Prepares weekly workload and case status reports
  • Refers applicants and clients to other public service agencies
  • May perform site visits to pre-screen applicants who are homebound
  • May translate information for non-English-speaking clients
  • Performs related duties as required


  • Graduation from an accredited college or university with a Bachelor’s Degree in Social Work or closely related field, and one (1) year of direct client services experience; or an equivalent combination of education and experience
  • Knowledge of human services field; knowledge of public service agencies and assistance programs
  • Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
  • Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
  • Must secure and maintain a favorable background investigation and clearance
  • Must clear a pre-employment physical and a pre-employment drug screen test
  • Must have a valid driver’s license
  • Must be bilingual in English/Spanish
  • May be required to work more than 40 hours during the workweek