Overview

Position Title: Product Owner

Company: Pets at Home

Location: Reading, UK

Job Description:

As the Product Owner for Digital Business Processes, reporting to the Head of Digital Business Process, you’ll be accountable for leading the set up and implementation of best practice of new colleague processes for new system capabilities for Search, Promotions and Subscriptions and for operational activities such as order processing (inc returns & recalls), operational and financial reporting, fraud, security, monitoring and alerting.

Responsibilities:

  • You’ll define and implement the new colleague business processes, ensuring they are documented, robust and aligned with business goals and that all colleagues who use the systems are effectively trained.
  • You will need to work collaboratively with the wider business such as Digital Operations, the Product Owner team, Development partners, IT, Design and UX, Trading and Marketing to ensure their vision and roadmap delivers the best possible outcome for the business.
  • You’ll support the development and then own the vision and roadmap for operational colleagues, delivering an enterprise capability for the Group in incremental releases to create a best-in-class digital pet care experience for customers enabled by our colleagues.

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our stores, Groom Rooms, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets4Pets practices and Groom Room salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/