Overview

Position Title: ISP Service Improvement

Company: City Of Bradford

Location: Bradford, England, UK

Job Description:

The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.Do you have proven experience in identifying and implementing service improvement initiatives?Are you always looking for innovative ways to develop and enhance services for customers?Do you have strong analytical and reporting skills.

Responsibilities:

  • Specifi can speak, listen and understand Basic English as a minimum.
  • The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate.
  • Therefore, it is essential that you provide examples in your application.Do you have proven experience in identifying and implementing service improvement initiatives.
  • Are you always looking for innovative ways to develop and enhance services for customers.
    Doyou have strong analytical and reporting skills.

Requirements:

  • Ensuring that systems, processes and methodologies are specified, documented utilised to enable effective monitoring, control and support of service delivery.
  • Performing audits to ensure compliance with operational processes.
  • Support the continuous development and enhancement of the service, and ensuring that customer care and service excellence are established as core values.
  • Excellent customer service skills.
  • Have strong analytical and reporting skills to support the effectiveness of ITIL processes, service reporting and improvement.
  • Supporting the transition to an ITIL v4 compliant and ISO20000 accredited service.