Overview

Position Title: Homeless Engagement Coordinator

Company: City Of Dallas

Location: Dallas, Texas, US

Job Description:

The Homeless Engagement Coordinator position works directly under the Manager – Regional Library, Downtown Branch to determine services to be provided to visitors experiencing homelessness and to implement a plan of action to execute them successfully. Work is assigned based on library initiatives and community needs. The position oversees the Homeless Engagement Initiative and expands and improves services offered through this initiative. The position is responsible for coordinating and developing programs, library staff, and volunteers through targeted training.

Responsibilities:

  • Coordinates and implements services to patrons experiencing homelessness at the Dallas Public Library
  • Works with patrons experiencing homelessness to identify individual needs and issues and provide appropriate information and support
  • Researches and communicates best practices in library services to the poor and individuals experiencing homelessness
  • Maintains and develops close working relationships with community organizations that provide homelessness relief services
  • Coordinates with Central Library managers, staff, and security to maintain a safe, welcoming environment for all
  • Schedules and presents regular training in de-escalation, trauma-informed care, and other subjects related to homelessness
  • Plans and coordinates the Backpack Challenge and Community Forums
  • Plans regular engagement efforts and programs to foster a sense of community and build relationships with library users experiencing homelessness
  • Regular, reliable, and punctual attendance is an essential function of the job
  • Performs related work as assigned

Requirements:

  • Bachelor’s degree (social work, psychology or sociology preferred)
  • 4 years of related work experience (accepted exception for the bachelor’s degree)
  • in addition to two years’ experience in one or more of the following areas: social work, mental health services, public libraries, homeless shelters and/or other similar non-profits.
  • Effective oral and written communication skills plus MSOffice or similar software skills are required.
  • A six-year combination of specified education and experience will qualify.
  • Knowledge of best practices in serving vulnerable populations including those experiencing homelessness
  • Ability to work under limited direction and to take initiative
  • Ability to train and supervise staff and volunteers
  • Ability to establish short- and long-term goals for the program
  • Attention to detail and ability to carefully track statistics and outcomes
  • Ability to communicate effectively, at all levels, both orally and in writing