Overview

Position Title: IT Professional

Company: City Of Houston

Location: Houston, Texas, US

Job Description:

The Information Technology Division within the Houston Airport System (HAS) provides technology applications and information that enhance the passenger experience and operation efficiencies and empowers the Houston Airports to meet its mission and vision.

Responsibilities:

  • SYSTEMS ANALYSIS & PROGRAMMING: Under general direction, formulates and defines system scope and objectives based on user needs. Develops and tests moderately complex applications by applying knowledge of programming or database techniques and computer systems. Devises or modifies procedures to solve moderately complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Ensures effectiveness of applications by performing preventive maintenance work; applies patches; performs upgrades.
  • CUSTOMER SERVICE: Provides technical assistance on moderately complex software issues. Serves as tier 2 support to resolve end-users problems. Evaluates user’s requests for new or modified application features. Determines feasibility, cost and time required, compatibility with current system and computer capabilities.
  • ADMINISTRATION: Prepares technical support documentation to describe application development, configuration, logic, coding and corrections. Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements.
  • TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.

Requirements:

  • Requires a Bachelor’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
  • Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable.
  • Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis.
  • At least five (5) years of technology experience supporting IT applications. Preferably in a concentration on Salesforce or other CRM admin/development.
  • A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.