Overview

Position Title: Head of Product & Planning

Company: National Express LTD

Location: Manchester, UK

Job Description:

We have an exciting opportunity for an experienced Head of Product & Planning, based in Fare ham, who will manage the development, implementation and on-going promotion of the product offering of the National Express Holidays product across the year, driving revenue and profit growth in line with budgeted expectations.

Responsibilities:

  • Design and deliver the product strategy in support of the overall business strategy, leading the business product expansion ambitions
  • Oversee the creation of an attractive and innovative product range that will appeal to our customers and is commercially successful
  • Ensure the logistical arrangements of individual tours and tour expansions are fully considered at the product design stage
  • Drive innovation and creative thinking when designing future programmes and programme expansion strategies
  • Manage the relationship with all third party suppliers, successfully negotiating commercially advantageous agreements and ensuring all suppliers meet National Express standards
  • Proactively gather and incorporate customer feedback into the programme design process, making product improvements where appropriate
  • Work closely with the Head of Commercial to monitor sales of each product line, ensuring sales targets are met and suggesting innovative ways of stimulating demand
  • Develop a strong relationship with the marketing team, to ensure they have all the necessary information they need to deliver a best in class marketing campaign
  • Ensure the customer team are fully briefed to ensure sales targets are met and support them with any customer issues quickly and efficiently
  • Manage and oversee a high calibre team of product managers and contract managers, ensuring optimum team performance
  • Constantly review the competition and the travel industry to ensure we are at the forefront of product ideas, innovation, and pricing, and review the product plan against this
  • Ensure clarity on annual personal objectives and review progress with Line Manager.

Requirements:

  • As the successful candidate, you will have proven experience at a senior level in UK & EU tour product development
  • showcasing your ability to think creatively and strategically, and translate strategy into action. You will be familiar with managing a high caliber team, with excellent internal and external stakeholder management skills, along with a track record of delivering commercially successful tour programmes.

About National Express LTD

We are headquartered in Birmingham, with locations across the country. Our national network serves over 750 UK towns and cities. We run round-the-clock services to the UK's major airports and our festival and events services take customers to sporting and music events as well as festivals.