Overview

Position Title: Customer Service

Company: NatWest

Location: Bournemouth, UK

Job Description:

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships and promote the benefits of alternative services to simplify and enhance customers banking experience.

Responsibilities:

  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting financial health checks and reviewing customer accounts
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Completing outbound care calls to customers to grow and maintain the relationship

Requirements:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Excellent communication and interpersonal skills with a genuine interest building relationships
  • Excellent planning and organisational skills

About NatWest

We’re supporting the UK economy by lending more to British businesses than any other bank. And through our Entrepreneur Accelerator hubs around the country, we’re standing behind the drivers of tomorrow’s growth.