Perkbox Careers – Global Account Manager In London

Overview

Position Title: Global Account Manager

Company: Perkbox

Location: London, England, United Kingdom

Job Description:

As an Account Manager within the global team, you will be responsible for managing and growing a portfolio of global accounts across a range of industries to ensure that they receive the best value from our products.

Responsibilities:

• Drive portfolio growth through global territory expansion, churn mitigation and customer lifecycle management
• Boost NPS by building solid customer relationships, adding value and resolving issues in a timely manner
• Protect, nurture and deliver exceptional service to all ICP accounts
• Drive revenue growth by leveraging add ons and secure multi-year deals at point of renewal to increase the lifetime value
• Influencing customers by providing guidance, support and reporting to ensure the successful onboarding and embedding the product according to customer objectives
• Strategise and roll out successful win back strategies for high value accounts in order to protect revenue
• Manage customer issues and queries appropriately in order to find solutions
• Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to the customer
• Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support

Requirements:

• 3 years experience in an Account Management role
• Evidence of exceeding targets
• Experience expanding accounts
• Evidence of using data and analytics
• Experience of CRM systems
• Technical capability with excel and google sheets
• Evidence of influencing stakeholders and presenting