Overview
Position Title: UK Customer Success Manager
Company: Perkbox
Location: London, England, United Kingdom
Job Description:
As a Customer Success Manager, you will be responsible for managing a portfolio of accounts across a range of industries and sizes to ensure that they receive the best value from our products.
Responsibilities:
- Maintain your portfolio’s revenue through churn mitigation strategies and customer lifecycle management
- Increase NPS by building strategic customer relationships, adding value, and resolving issues in a timely manner
- Protect, nurture, and deliver exceptional service to all ICP accounts – use our new product and value proposition to ensure we are seen as a “must have” in this key segment
- Drive revenue growth by leveraging add ons and secure multi-year deals at point of renewal to increase the lifetime value
- Strategise and roll out successful win back strategies for high value accounts in order to protect revenue
- Influencing customers by providing guidance, support and reporting to ensure the successful onboarding and embedding the product according to customer objectives
- Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to the customer
- Proactively identify and analyse trends across customer data and provide relevant reporting to influence communication and engagement strategies
- Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support
Requirements:
- 3 years of experience in a sales or account management role
- Experience rolling out successful win back strategies for high risk accounts
- Experience building a strategic account plan and account prioritization strategy
- Evidence of using data and analytics
- Evidence of exceeding targets
- Experience of CRM systems
- Technical capability with excel and google sheets
- Evidence of influencing stakeholders and presenting
About Perkbox
Perkbox is a global benefits and rewards platform that helps companies care for, connect with and celebrate their employees, no matter where they are or what they want.