Overview
Position Title: Heritage Customer Operations Representative
Company: Phoenix Group
Location: Norwich
Job Description;
We’re currently recruiting for a Customer Operations Representative to join our Aviva General Servicing Team.To provide new and existing customers with the best possible service in relation to all customer enquiries and requests received via telephone, mail, email and online.
Responsibilities:
- We are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration.
- As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities.
- We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we’re not done yet.
Requirements:
- Join us and you join a unique organisation. It’s not just the 14 million policyholders we serve, or the £300 billion of assets we look after.
- Or that we’re a FTSE 100 company that has been listed as one of the UK’s Top Employers for ten years running. It’s our talented, inclusive and diverse workforce that makes us a success.
- We offer flexible working opportunities ensuring we attract and retain the very best of talent. Find out about more about our people’s stories, our values and our commitment to diversity.
