Overview

Position Title:IT Technician

Company:The Premier League

Location:Sheffield, UK

Job Description:

The Premier League’s IT Team are looking for an IT technician with 1st & 2nd line support experience. They will work within the Service Desk team to help provide ICT support to both the Premier League and PGMOL, ensuring all support expectations are exceeded and staff remain as IT efficient as possible. The right candidate will have excellent IT skills and a strong background in a service role.

Responsibilities:

  • User account and domain management
  • Assisting the IT department in any projects they are involved in
  • Maintaining the Software and Hardware inventories
  • Providing IT and telecoms support to all staff at both the Premier League and PGMOL via the service desk
  • Providing general support and maintenance of all desktops, laptops, phones and mobile devices
  • Diagnosing and troubleshooting incoming incidents within agreed SLA targets
  • Producing and improving the corporate IT Knowledge Base
  • Management and support of onsite Audio-Visual equipment
  • Management and support of all reprographic (including faxes and photocopiers)
  • Office 365 administration
  • Supporting and administrating the IP Telephony System for Premier League and PGMOL

Requirements:

  • Proficiency with Microsoft Active Directory
  • Experience providing support for desktop platforms including Windows 10
  • Experience in troubleshooting software and hardware faults
  • Problem-solving skills and ability to work under pressure
  • Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving
  • IT Service Management tool knowledge
  • Proven experience working in a similar technical IT role
  • Intune administration
  • Confidence in communicating with people and understanding their IT concerns
  • Proficiency with Office 365 administration and full Office Suite

About The Premier League

The Premier League is the top tier of England’s football pyramid, which produces some of the most competitive and compelling football in the world. With our Clubs, we use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world.