Overview
Position Title: Customer Experience Manager
Company: M&G plc
Location: United Kingdom
Job Description:
Deliver a range of improvements to reduce potential vulnerability and improve outcomes for vulnerable customers.
Responsibilities:
- Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make.
- Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best.
Requirements:
- Our Customer Experience function plays a key role in delivering of our vision.
- This unique role is responsible for delivering two pivotal initiatives: our .Customer Vulnerability Programme & improving customer centricity across the organisation.
- The Customer Experience Manager will be seen as the subject matter expert for both initiatives, will be required to work at a senior level, influencing business direction and leading delivery of a range of improvements across people, process & systems.
