Tui Cabin Crew Jobs – UX Researcher in Luton, England, UK

Overview

Position Title:UX Researcher

Company:TUI

Location:Luton, England, UK

Job Description:

It is an exciting time to join TUI as we are accelerating our digital transformation to a single digital platform across all markets. You will be working closely with other TUI source markets to establish and implement a common approach to advertising technology.

Responsibilities:

• As a UX Researcher , you’ll be working as part of a team responsible for delivering customer insight across our websites and multi-national markets.
•  You’ll be identifying the things that drive customers to book their holidays online with us, and providing insight into how well new concepts and designs are received, through formative and summative usability testing, and liaising with our analysts to understand issues and opportunities with the live sites.
•  You’ll also be seeking examples of good practice from across the web to help us improve further and make sure we stay ahead of our competitors.
• We’re never short of ideas and improvements for our Agile development teams to build, and we need our UX Researchers to help make sure that we’re doing the right things, and in the right way – and using your experience to mentor and support others to do the same.
•  You’ll be discovering what we need to be improving; from evaluating competitor and other successful sites and apps, usability testing and reviewing our own sites and using customer feedback to identify problem areas.
• Once the design process is underway, you’ll be usability testing concepts and prototypes to make sure we decide on the best options; and then once we have higher-fidelity prototypes, testing again to make sure the fine details are right.
• For all insight you gather, you’ll capture, report and share it appropriately with the relevant teams to make sure it can be understood, prioritised and actioned.

Requirements:

• An enthusiastic UX/Digital Researcher, ideally with a background in User Centered Design and knowledge of Agile processes
• Significant experience performing a research role in a fast-paced commercial environment
• Proven capability in all phases of Usability Testing, with experience of using a modern testing tool/platform
• Excellent analytical and problem-solving skills
• Ability to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of deliverables
• Confidence in dealing face-to-face with test participants, and in presenting and explaining insight to stakeholders
• Collaborative approach to work with different disciplines to achieve deeper insights
• Ability to mentor and support less experienced members of the team