Overview

Position Title:Customer Exp Specialist

Company:Twitch

Location:Stoke-on-Trent, UK

Job Description:

Twitch Customer Support is passionate about solving issues for all of Twitch’s community members. We are looking for, and motivated people. With Amazon’s customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

Responsibilities:

  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Meet service level agreements set by Twitch Customer Experience leadership
  • Track issues escalated for resolution to ensure customers receive a appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Uphold company values and aim to always improve the platform and community experience
  • You will be an important contributor to the overall Customer Experience operations and will report to CX leadership

Requirements:

  • Fluent Turkish and English speaker
  • BA/BS or Associate’s degree OR related technical training OR equivalent work experience
  • Experience as a broadcaster on Twitch
  • Working knowledge of Windows, Mac, and mobile operating systems
  • Previous work in customer support, tech support, or moderating content for a web-based application
  • Empathize with and prioritize customer needs
  • Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
  • Work well in a globally distributed team environment

About Twitch

Launched in 2011, Twitch is a one-of-a-kind collision of subcultures, games, communities, and streamers co-creating content around everything they’re into.