Overview

Position Title: Trading Support Analyst

Company: Anglo American

Location: London, UK

Job Description:

Support the smooth running and maintenance of the Freight/Commodity risk management systems service (CTRM) in London and other worldwide centers providing exceptional support to the business.
Support the Marketing transformation programme liaising with the relevant project managers and business teams as required in London and other worldwide centers.

Responsibilities:

  • Monitor for, triage and respond to incoming support cases within the Support Team’s target response time.
  • Service support cases in a timely manner and in accordance to documented departmental processes.
  • Consistently support high value service results and contribute to service improvement plans.
  • Actively grow personal mastery of Anglo system’s implementation of the trade lifecycle and bring that mastery to bear in successfully resolving support cases.
  • Demonstrate drive for servicing cases, customers, problem root cause analysis and case resolution.
  • Seek to enhance to business performance by contributing to the alignment between business processes and the CTRM system working in conjunction with business process owners and IM Marketing colleagues.
  • Contribute a reliable, flexible, enthusiastic and team orientated approach to meeting the departmental goals.
  • Assist in maintaining the department’s knowledge base library
  • Contribute to the development and adoption of best practice with colleagues and customers.
  • Contribute to service introduction and deployment including developing and executing test scenarios.
  • Comply with Anglo American Security and Operating Standards.

Requirements:

  • A Degree in BSc in Computer Science or similar discipline.
  • Proficiency in English both verbal and written.
  • Any of trading domain knowledge, market/credit risk, back office/ERP integration experience desirable.
  • Spanish/Portuguese language skills advantageous.
  • Understand required portfolio outputs and how own work contributes.
  • Make recommendations on how to improve required work outputs.
  • Independent problem-solver using own initiative to resolve issues.
  • As this is a customer facing role, an approachable, calm disposition is desired.

About Anglo American

Anglo American is a leading global mining company and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, more electrified world and that meet the fast growing consumer-driven demands of the world’s developed and maturing economies. With our people at the heart of our business, we use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world – safely, responsibly and sustainably.