Overview

Position Title: Senior Partner Services Executive

Company: Arsenal F.C

Location: London, England, United Kingdom

Job Description:

The Partnerships team sits alongside the retail, marketing, content, hospitality and business development teams within the Commercial department. The Partnerships team has dual objectives of both revenue generation (through the fees obtained through our official Partnerships), and brand development (through our Partners utilising their marketing rights to expose and develop the Arsenal brand in the UK and beyond). Within the Partnerships team there are two main areas of focus – attracting and signing our Commercial Partners, and Partner Services, who are responsible for managing the relationships with existing Partners to ensure both parties optimise the return from each agreement. The Partner Services team aims to add value to our Partners with a ‘best-in-class’ approach, whilst also working closely with other departments within Arsenal to ensure Partner rights are leveraged effectively. JOB PURPOSE Directly supporting a Partner Services Manager in: Delivering best-in-class servicing to designated Partners Ensuring Partnership rights are fulfilled, objectives defined, evaluated and achieved in order to optimise relationship and increase likelihood of renewal

Responsibilities:

  • Ensure Partner contractual obligations are fulfilled flawlessly at all times Some team admin support available to assist with efficient management of tickets, signed merchandise etc.
  • Implement consistent approval process for each designated Partner Provide a dedicated and consistently high level of service to allocated Partners – endeavouring to provide ‘Best-in-Class’ service
  • Assume responsibility to implement the strategic plan with main Partner contact(s) with support of PSM and other senior members of team In collaboration with each Partner with support of PSM,
  • develop a season long marketing / activation plan
  • Build detailed knowledge of Partner business to help drive mutually beneficial activation programmes (eg local market senior management)
  • In addition, build knowledge of designated Partner’s business category (competitor activity, brand immersion, trends etc) Ensure a consistent budgetary process is followed at all times with up to date reports held on file
  • Provide Partner Services Manager with detailed updates on status of Partner activity on regular basis (weekly status meetings diarised to discuss specific areas)
  • Work with Partner to maximise the value of their rights, e.g. identifying and delivering opportunities for Partners to activate their Club association Relationship ownership:
  • ensure Partner Services team remain the main point of contact for designated Partners while ensuring other internal departments expertise is used at appropriate times (Communications, Arsenal Digital etc)
  • Actively share information and best practices with other members of Partner Services team Undertake other tasks from time to time that may be allocated to
  • the jobholder appropriate to the job grade Measurement / reporting:
  • Continuously track and deliver post-campaign evaluations on Partners activation
  • Utilising data and insights to continually improve Partnership offering

Requirements:

  • Educated to degree level or equivalent Languages an advantage Specific Experience:
  • Required Relevant experience of providing first-class account / project management for, or on behalf of brands across multiple sectors & markets
  • Strong understanding of brand marketing and experience of managing / implementing campaigns across traditional and new media channels – specifically digital and social media
  • Experience in managing, planning and implementation of Partnership related activation programmes
  • Experience of rights management & fulfilment (including brand approvals / brand guardianship)
  • A passion or empathy with sport/sports entertainment

About Arsenal F.C

Arsenal Football Club exists to make our fans proud, wherever they are in the world and however they choose to follow us.