Overview

Position Title: Service Design Lead

Company: BP

Location: Birmingham, UK

Job Description:

The Service Design Lead will drive and connect all Service Design activities across projects, managing multi-disciplinary teams and be responsible for the quality of project deliverables. This person will be both hands on, deliver project work but also be comfortable providing design leadership. Act as an inspirational leader that really cares about developing Service Designers, whilst defining what Service Design means in bp.

Responsibilities:

  • Working with the Service Design Director to define standard methodologies
  • Leading your business unit and projects in all things Service Design
  • Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision
  • Input into and implement the processes and ways of working through which Service Design will be implemented
  • Champion Service Design within the organisation, educating your partners and taking them on a journey to truly understand the value of service design
  • Be a key contributor in thought leadership around Service Design at bp
  • Must possess ability to influence and impact partners
  • Strong content design and presentation skills
  • Enjoys contributing ideas and following through on team-based work

Requirements:

  • Understand qualitative and quantitative research methods and when to use them. Extensive experience of planning and facilitating user research, and analysing the data to provide practical insight
  • Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas
  • Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
  • Ability to create engaging narratives that are used to help partners to empathise with the research insights, as well as to bring to life the target state customer and colleague experience
  • Able to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journey
  • Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives in the definition of solutions
  • Coach others in the approaches and mentality of Design Thinking to help accelerate the adoption of design within the organisation. Mentor other service designers to help them with their development
  • Ability to lead projects, as well as other service designers internally and externally

About BP

The world is changing fast and our industry is changing with it. The energy mix is shifting towards lower carbon sources, driven by technological advances and growing environmental concerns. In bp, we will help drive this transition - and our business will be transformed by it. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.