British Gas Engineer Jobs – IT Technical Support Analyst IN Bristol, UK

Overview

Position Title:IT Technical Support Analyst

Company:Centrica

Location:Bristol, UK

Job Description:

At Centrica, we want to attract a broad range of talent which reflects our customers in all their diversity. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religions and/or beliefs. To read more about our commitment to Diversity and Inclusion, please see Our Culture page.

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals
• Test and evaluate new technology

Requirements:

• Ability to think logically
• Good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Ability to work well in a team
• Problem solving skills a strong customer focus
• Ability to prioritise your workload
• Attention to detail