Overview

Position Title: Crisis Center Trainer

Company: City Of Alachua

Location: Gainesville, FL

Job Description:

An employee in this classification is responsible for the supervision, training and daily activities of staff including professional and paraprofessional volunteers, provides crisis intervention counseling to clients and helps to maintain a continuous community suicide and crisis intervention program.

Responsibilities:

  • May be required to work flexible schedule, which may include evening and weekend work, as required by client needs
  • Upon declaration of a disaster and/or emergency, employees in this classification may be required to report to work.
  • Informs community organizations of Crisis Center suicide and crisis intervention techniques, procedures, and services available.
  • Counsels and consults with staff concerning crisis invention services to clients and volunteers.
  • Supervises and coordinates the activities of subordinate employees including determining
  • work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation.
  • Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
  • Develops, coordinates and trains crisis center graduate interns and volunteers in crisis intervention.
  • Coordinates and assists implementation of crisis intervention program policies and procedures.
  • Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
  • Liaisons with the mental health service providers in the County and throughout the community to insure the needs of clients are being met.
  • Develops objectives and methods of training and ensures continuous supply of materials and equipment needed for training.
  • Supervises, monitors and evaluates graduate interns and staff with credits toward their licensure requirements.
  • Exudes a positive customer service focus.
  • Assists in the development of the budget and monitors budget expenditures.
  • Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.
  • Provides in-house crisis intervention services/consultation to walk-in clients or those referred by the Crisis Center phone lines that are experiencing a mental health emergency or life crisis.
    Ensures proper coding for statistical information and monitoring of center activities.

Requirements:

  • Ability to organize the work of subordinates and volunteers.
  • Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs.
  • Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers.
  • Considerable knowledge of local public and private mental health, crisis counseling and social services agencies.
  • Ability to prepare technical and professional reports using computer-based applications, including the ability to keep detailed, accurate records and documentation.
  • Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs.
  • Ability to develop and maintain good working relationships with assisting agencies, other County departments and employees and the general public.
  • Ability to react calmly and quickly in emergency situations, coordinates subordinates, and coordinates and supervises volunteers in emergency situations.
  • Ability to coordinate and assist in the effective and efficient implementation of policies and procedures.
  • Ability to communicate clearly and concisely, both orally and in writing