Overview
Position Title: Crisis Center Trainer
Company: City Of Alachua
Location: Gainesville, FL
Job Description:
An employee in this classification is responsible for the supervision, training and daily activities of staff including professional and paraprofessional volunteers, provides crisis intervention counseling to clients and helps to maintain a continuous community suicide and crisis intervention program.
Responsibilities:
- May be required to work flexible schedule, which may include evening and weekend work, as required by client needs
- Upon declaration of a disaster and/or emergency, employees in this classification may be required to report to work.
- Informs community organizations of Crisis Center suicide and crisis intervention techniques, procedures, and services available.
- Counsels and consults with staff concerning crisis invention services to clients and volunteers.
- Supervises and coordinates the activities of subordinate employees including determining
- work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation.
- Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
- Develops, coordinates and trains crisis center graduate interns and volunteers in crisis intervention.
- Coordinates and assists implementation of crisis intervention program policies and procedures.
- Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
- Liaisons with the mental health service providers in the County and throughout the community to insure the needs of clients are being met.
- Develops objectives and methods of training and ensures continuous supply of materials and equipment needed for training.
- Supervises, monitors and evaluates graduate interns and staff with credits toward their licensure requirements.
- Exudes a positive customer service focus.
- Assists in the development of the budget and monitors budget expenditures.
- Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.
- Provides in-house crisis intervention services/consultation to walk-in clients or those referred by the Crisis Center phone lines that are experiencing a mental health emergency or life crisis.
Ensures proper coding for statistical information and monitoring of center activities.
Requirements:
- Ability to organize the work of subordinates and volunteers.
- Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs.
- Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers.
- Considerable knowledge of local public and private mental health, crisis counseling and social services agencies.
- Ability to prepare technical and professional reports using computer-based applications, including the ability to keep detailed, accurate records and documentation.
- Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs.
- Ability to develop and maintain good working relationships with assisting agencies, other County departments and employees and the general public.
- Ability to react calmly and quickly in emergency situations, coordinates subordinates, and coordinates and supervises volunteers in emergency situations.
- Ability to coordinate and assist in the effective and efficient implementation of policies and procedures.
- Ability to communicate clearly and concisely, both orally and in writing