Customer Onboarding – Octopus Energy Careers In Norton Canes

Overview

Position Title: Customer Onboarding

Company: Octopus Energy

Location: Norton Canes, United Kingdom

Job Description:

We have an exciting opportunity to join our team in Manchester, in this new role of Customer Onboarding Specialist.

Responsibilities: 

• Be comfortable answering enquiries in volume – you’re taking customers on a journey of discovery
• Onboard customers by assisting them to select the best tariff to suit their needs- you’ll become an Octopus product guru!
• Speak with potential or existing customers to inform them about our products and services in a friendly manner
• You’ll be the first point of contact with prospective new customers that are looking to join Octopus Energy
• Customer Service is at the heart of everything we do, so you’ll be super friendly and always happy to go that extra mile to help customers

Reqirements:

• Previous experience of working in fast-paced customer service, operations or telesales environment would be advantageous
• To be a quick learner due to exposure to different departments
• Clear communicator with a focus on listening and acute attention to detail
• Honest, focused, and committed to delivering the highest levels of customer service
• Adaptable personal style, able to receive constructive feedback on standards of performance – a willingness to always learn and grow