Overview

Position Title: Delivery Assistant

Company: Great Western Trains

Location: Oxford, UK

Job Description:

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

Responsibilities: 

  • Providing the highest levels of customer service and being proactive to customer needs
  • Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
  • Providing information and assistance to customers
  • Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
  • Ensuring the cleanliness of all areas of the station especially toilets, waiting rooms, platforms, stairs and subways
  • Liaising with other key GWR departments to ensure accurate and timely information is given to customers, especially in times of service disruption

Reqirements:

  • A Self-starter with a can do attitude
  • Able to deliver exceptional front line customer service
  • Able to remain calm yet directive in a crisis
  • Able to remain calm yet directive in a crisis
  • Confident when decision making
  • Able to work to strict proceduresaAble to deliver exceptional front line customer service
  • Confident when decision making
  • A Self-starter with a can do attitude
  • Able to work to strict procedures

About Great Western Trains

This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.