Engie Job – IT Service Desk Analyst in Leeds, UK

Overview

Position Title:IT Service Desk Analyst

Company:ENGIE

Location:Leeds, UK

Job Description:

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Responsibilities:

• Provide day to day service desk support for customers to report faults and issues
• Log, prioritise, assign and track requests, ensuring that all complaints are resolved
• Manage communications to service users in the event of any service impacting issues

Requirements:

• Qualification in IT and / or equivalent work experience.
• Knowledge of basic computer hardware and software packages
• Experience of desktop operating systems, including Microsoft Windows10
• Working knowledge of a range of diagnostic utilities.
• Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment.