Overview

Position Title: Digital Operations

Company: E.ON

Location: Liverpool, UK

Job Description:

You’ll take full responsibility for what lands your way by delivering unforgettable customer service out-of-hours via digital channels after the phone lines close at 5pm, early in the morning, during the evening and over the weekend.

Responsibilities:

  • You’ll be a Digital Specialist in customer experience at E.ON Next, with the chance to look after our customers throughout their time with us, helping with a wide range of queries and making sure they’re happy
  • We take everything as a learning curve, you’ll need to think fast, take responsibility, and use your initiative, letting us know if there’s a way we can do things better.
  • You’ll work from home the majority of the time with regular opportunities to connect with the broader team at a ‘base’ location.

Requirements:

  • Happy to make your own decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time
  • Cool, calm and resilient – challenging work is what keeps you creative and motivated
  • Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things
  • Team player – enjoy being part of a team, knowing the part you play in your teams’ success, committed to giving your best.
  • Passionate- genuinely excited to impress and help customers, drawing energy from having problems to solve – the more complex the better
  • Open minded- you love the fact that you and everyone around you can be themselves, all day, everyday

About E.ON

At E.ON Next we’re part of shaping the future of energy and leading the energy transition towards sustainability in the UK. We’re dedicated to providing customers with exceptional service and use state-of-the-art technology to do so. We trust our people who have freedom and are empowered to take responsibility and are excited to deliver excellent service for customers every single day.