Overview

Position Title:Front Desk Worker

Company:City Of Dublin Oh

Location:Dublin, OH, US

Job Description:

Under the direction of the Membership Services Coordinator, Front Desk Workers are responsible for the efficient functioning of the front desk operations at the Dublin Community Recreation Center.

Responsibilities:

  • Extensive computer use that includes the processing of and accepting payment for memberships, daily passes, activities, and classes using a recreation management software
  • Balance, reconcile, and file all daily financial transactions throughout that day
  • Disperse City of Dublin and Dublin Community Recreation Center information in person and by answering a high volume of phone calls, routing messages, and answering questions appropriately
  • Greet the public entering the building
  • Interact with customers and the public to answer inquiries and resolve issues
  • Maintain a current knowledge of all City of Dublin Parks and Recreation memberships, activities, classes and events
  • Interpret and enforce City of Dublin and Dublin Community Recreation Center policies, procedures, and rules
  • Attend meetings and trainings as required

Requirements:

  • Must be at least 18 years of age
  • One year of previous customer service experience required
  • Available in the afternoons, evenings, and on weekends
  • Possession of CPR and First Aid certification within 90 days of hire
  • One year of previous cash handling and financial balancing experience
  • Experience with personal computers
  • Strong communication, organizational, and problem solving skills
  • Maintains composure under pressure; does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected