Overview
Position Title:Front Desk Worker
Company:City Of Dublin Oh
Location:Dublin, OH, US
Job Description:
Under the direction of the Membership Services Coordinator, Front Desk Workers are responsible for the efficient functioning of the front desk operations at the Dublin Community Recreation Center.
Responsibilities:
- Extensive computer use that includes the processing of and accepting payment for memberships, daily passes, activities, and classes using a recreation management software
- Balance, reconcile, and file all daily financial transactions throughout that day
- Disperse City of Dublin and Dublin Community Recreation Center information in person and by answering a high volume of phone calls, routing messages, and answering questions appropriately
- Greet the public entering the building
- Interact with customers and the public to answer inquiries and resolve issues
- Maintain a current knowledge of all City of Dublin Parks and Recreation memberships, activities, classes and events
- Interpret and enforce City of Dublin and Dublin Community Recreation Center policies, procedures, and rules
- Attend meetings and trainings as required
Requirements:
- Must be at least 18 years of age
- One year of previous customer service experience required
- Available in the afternoons, evenings, and on weekends
- Possession of CPR and First Aid certification within 90 days of hire
- One year of previous cash handling and financial balancing experience
- Experience with personal computers
- Strong communication, organizational, and problem solving skills
- Maintains composure under pressure; does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected