Overview

Position Title: Heathrow Express

Company: Heathrow Express

Location: Brentford, UK

Job Description:

You will be steering the Heathrow Express business, developing the short and long-term commercial strategy that ensures revenue and passenger growth and delivers industry-leading performance.

Responsibilities: 

  • Guiding the Heathrow Express Operating Company (HEOC) including setting the strategic direction of the business and delivering year-on-year profitability, growth, and customer experience improvements
  • Growing the Heathrow Express brand and maintaining our reputation as one of the highest performing UK train operating companies
  • Developing and delivering a commercial strategy that builds on innovative fare strategies, customer experience initiatives and business relationships
  • Developing a best-in-class digital offer to provide customers with a wide range of purchasing options in advance and on the day
  • Agreeing and delivering the company’s operating and capital budgets and continually seeking opportunities to deliver more efficient service at a lower cost per passenger

Reqirements:

  • Commercial and contract management, and assurance, in a senior role where compliance across safety legislation is paramount to success
  • Budgets and business planning, process management and control
  • Evidence of previous negotiating and influencing skills internally and externally
  • Significant working knowledge from a regulated transport-led environment
  • Proven success in building capability across a large and multi-disciplined team where you have
  • ensured working practices minimise risk to self, work colleagues, customers, staff and the environment
  • Success in delivering a high standard of the customer experience through large customer-facing team

About Heathrow Express

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.