Hsbc Jobs Uk – Customer Service Officer IN Milton Keynes, UK

Overview

Position Title:Customer Service Officer

Company:HSBC

Location:Milton Keynes, UK

Job Description:

At the start of your journey in your new role we will support you through a blended learning experience this is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills fully supported within your branch.

Responsibilities:

• Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
• Adhere to call processes, procedures and guidelines
• Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
• The role holder will be responsible for delivering operational key performance metrics
• Bringing a good sense of fun and humour to the role is essential too

Requirements:

• Demonstrate strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuous changing environment