Overview
Position Title:Intake Worker
Company:City Of Bexar County Tx
Location:San Antonio, TX
Job Description:
Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required.
Responsibilities:
- Evaluates applicants’ eligibility for public assistance programs
- Provides program information such as specific program benefits and eligibility requirements to potential clients
- Prepares applications and verifies client information for public assistance programs
- Prepares case correspondence including delay notices, denial notices and notices of payment
- Negotiates payment terms and pledges with utility and other vendors
- Educates clients individually or in groups on weatherization and energy conservation procedures
- Prepares weekly workload and case status reports
- Refers applicants and clients to other public service agencies
- May perform site visits to pre-screen applicants who are homebound
- May translate information for non-English-speaking clients
- Performs related duties as required
Requirements:
- Graduation from an accredited college or university with a Bachelor’s Degree in Social Work or closely related field, and one (1) year of direct client services experience; or an equivalent combination of education and experience
- Knowledge of human services field; knowledge of public service agencies and assistance programs
- Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
- Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must have a valid driver’s license
- Must be bilingual in English/Spanish
- May be required to work more than 40 hours during the workweek