Overview
Position Title: Senior ER Specialist
Company: Co-op
Location: Newcastle upon Tyne, UK
Job Description:
We’re looking for a passionate senior ER specialist to join us on a 9-month secondment, supporting our business leaders to make the right ER decisions. As a senior ER specialist, you’ll be the main point of contact for our ER specialists, taking ownership of more complex and high-profile ER cases.
Responsibilities:
- provide professional ER advice to senior managers and partners across the business
- triage and deal with most of the executive complaints and complex case concerns
- handle and support end to end early conciliation cases
- pro-actively collaborate with our internal partners around sharing ER insights
- look at ways to continually improve our service and upskill line managers across the group
- make sure that cases are assigned, acknowledged, and progressed within agreed timescales
Requirements:
- a naturally curious and inquisitive approach and the confidence to offer feedback and challenge where appropriate
- proven experience with full knowledge of employment law and the ability to advise on it
- a concrete understanding of ER processes and practises and can demonstrate proven experience of supporting complex ER cases
- the ability to lead and build meaningful relationships with people at all levels and influence senior partners
- CIPD qualified or have an equivalent level of experience
- high attention to detail, can multitask and prioritise workload and strong written and verbal communication skills
About Co-op
We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.