Overview

Position Title: Senior ER Specialist

Company: Co-op

Location: Newcastle upon Tyne, UK

Job Description:

We’re looking for a passionate senior ER specialist to join us on a 9-month secondment, supporting our business leaders to make the right ER decisions. As a senior ER specialist, you’ll be the main point of contact for our ER specialists, taking ownership of more complex and high-profile ER cases.

Responsibilities:

  •  provide professional ER advice to senior managers and partners across the business
  •  triage and deal with most of the executive complaints and complex case concerns
  • handle and support end to end early conciliation cases
  • pro-actively collaborate with our internal partners around sharing ER insights
  •  look at ways to continually improve our service and upskill line managers across the group
  • make sure that cases are assigned, acknowledged, and progressed within agreed timescales

Requirements:

  • a naturally curious and inquisitive approach and the confidence to offer feedback and challenge where appropriate
  • proven experience with full knowledge of employment law and the ability to advise on it
  •  a concrete understanding of ER processes and practises and can demonstrate proven experience of supporting complex ER cases
  •  the ability to lead and build meaningful relationships with people at all levels and influence senior partners
  •  CIPD qualified or have an equivalent level of experience
  •  high attention to detail, can multitask and prioritise workload and strong written and verbal communication skills

About Co-op

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.