Product Specialist – Octopus Energy Jobs Vacancies Near Me In Brownhills

Overview

Position Title: Product Specialist

Company: Octopus Energy

Location: Brownhills, United Kingdom

Job Description:

With a focus on ultimately selling our products to customers, you will help guide our customers through the options available to them, what they cost and how we gather the information needed to get to installation, all whilst offering the outrageously good customer service we’re renowned for.

Responsibilities: 

• You’ll also need to be a great communicator – you’ll be liaising with wider team members about all aspects of the customers journey.
• We need people who thrive on working as part of a team – you’ll be part of a team of Product Specialists, but more importantly part of the wider team of surveyors, mechanical designers and engineers.
• All trying to ensure we can install renewable tech as efficiently and effectively as possible with limited inconvenience to our customers.
• You’ll be using multiple systems and tools to make sure we get results and your problem-solving skills will be called upon.
• We’re looking for team players who are up for a challenge; who want to work in a start-up environment and who get what great customer experience is.

Reqirements:

• The energy industry is complicated and so prior energy experience would give you a great head start.
• Empathy – our field based team face challenges such as traffic and bad weather; customers with busy lives don’t want to be sat in waiting all day for their appointment – your understanding of their situations will help you make the right decisions.
• Adaptable – this is a new role and it will grow and move into areas that we haven’t yet imagined. It’s important that you’re up for new challenges and able to take on new tasks as the job develops.